It all begins with an idea. Perhaps you want to launch a new business venture, improve existing business processes, or undertake an IT project. Whatever it is, how does it fit with your overall business strategy, and will it deliver the desired business benefits?

What does the design phase look like? This might involve both business and technology design. How do you prepare a budget, secure the right capabilities, and manage risks? How do you ensure the right business buy-in? How do you manage external parties to deliver on time and with the right quality? What change management is required?

Is the project really on track? Am I ready for a safe go-live? What does hypercare mean? How do I transition into an operational BAU state? Is the business ready to operate the new systems and processes? How do I ensure the business benefits are delivered and measured? What lessons are learned for the future?